Friendly, fast, any time.

We jump in whenever you are unsure where to go from here

It is means a lot to us that you will be able to concentrate fully and at all times on your core tasks and will feel well looked-after generally. This is ensured by our comprehensive help desk service, which features personal support and an efficient ticketing system.

We are there for you. Anytime, anywhere.

Our extensive Help Desk Service

Service Hotline & E-Mail Support

Any questions?
Our Help Desk has the answers.
Call us or send your query to
support@edr-software.com

You can also reach us by phone:
Mondays to Fridays
8:00 to 12:00 and 13:00 to 17:00

+49 (0) 89 540 23 48–30

1:1 Support - It doesn’t get any more direct than this

On request, we can also offer you Support via Teamviewer.
With this helpful tool, we will be able to see exactly where you are in the application and will be able to show you quickly and easily what the next steps are.

Just make an appointment with one of our dedicated account managers, using our contact form.

To Team Viewer Download

To Contact Form

Support Solution Center

If you can not reach us personally, our Support Solution Center will be there to help you around the clock with helpful tips and tricks.

In addition to quick guides and FAQs, you can also easily and quickly pull up your personal support ticket and view the status of your ticket.

To the Support Solution Center

Any questions?

We have the right answer for you! We look forward to working with you!