We are only satisfied when you are.
Our support team offers you fast, uncomplicated & reliable help.
So that you can concentrate on your core tasks at all times, our experienced support team is on hand if you have any questions, concerns or problems relating to our products and services. We guarantee you ongoing support so that the mydocma software you use always works smoothly and you have just as much fun digitising your business processes as we do supporting you.
Which support would you like to use?
Phone hotline
Monday to Friday from 8am – 12pm and 1pm – 5pm
+49 (0) 89 540 23 48–30
Important! In order to provide you with the best possible support, please have the following information ready:
- Project name or Project number
- Company name
- User account (if different from contact person)
- Brief description of your request
E-Mail-Support
Monday to Friday from 8am – 12pm and 1pm – 5pm
support@edr-software.com
Important! In order to provide you with the best possible support, please have the following information ready:
- Project name or Project number
- Company name
- User account (if different from contact person)
- Brief description of your request
Help centre
7 days a week – 24 hours a day
If you are unable to reach us in person, you can find helpful answers, tips and tricks around the clock in our Support Solution Centre. In addition to brief instructions and FAQs, you can also quickly and easily submit your personal ticket here and view the status of a ticket that has already been submitted.
Go to the Support Solution Centre
Support-Ticket
Structured problem recording
If you submit a ticket, our service team can quickly identify your problem and help you find a solution. Thanks to the user-friendly interface with drop-down lists to select from and fields to click on, you can communicate your request with just a few clicks – including all the relevant information.
Create a Ticket
Simple notification of new users
As an authorised registrant, you can easily register new users via a ticket. We need the following information:
- E-mail address
- project
- Project role
- Module
Create a Ticket
Remote assistance
1:1 support: remote access via Teamviewer
On request, we can also offer you assistance via Teamviewer. This allows us to see exactly where you are in the application and guide you through the next steps without any problems. Please make an appointment via our contact form.
Go to theTeamviewer-Download
Go to the contact form
Appointment request for training
Fast scheduling of training sessions
Would you like a training appointment? Use our enquiry form. We will get back to you immediately – with confirmation of the date or an alternative proposal.
Appointment enquiry form
Instruction
Manual – compact & easy to understand
Would you like to have the operating instructions for the software you are using to hand at all times? We will be happy to send you the relevant manual. As an interactive PDF, so that you can quickly access the information you need.
To the manual request
Angebot
Want an additional module?
Are you interested in another mydocma module and would like to request a non-binding offer?
Please complete the enquiry form and you will receive a prompt response from our sales team.
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Go to the request form
Your feedback is important to us!
Praise, suggestions, criticism – feel free to give us feedback on our products or services. Simply use the feedback form. This helps us to continuously improve our construction software and services.
