Competent tenant and owner support after handover of keys
Increase customer satisfaction with streamlined complaints processing!
As a building owner, property manager, warranty manager, etc., would you like to have less work involved in dealing with defects after the property has been handed over? And provide tenants/property owners with top service to boot? With our complaints app mydocma LI, you benefit from the time-saving and efficient processing of any complaints in the residential and commercial sector and the users benefit from the uncomplicated reporting option.
The mydocma LI complaint app is so easy to use:
To open the app and identify the property unit in question, including the stored room structure, tenants/owners simply need to scan a QR code. The defect can then be recorded via the mobile screen with all the necessary details. Users have access to selection lists (location, component), a photo function and a description field for quick, standardised and unambiguous recording of the complaint.
Strong duo: complaint app & defect management module
Mobile recording of complaints with mydocma LI – fast further processing of defects with mydocma MM
All complaint information entered via the mydocma LI app input screen appears directly in the mydocma MM defect management module, from where all the steps required to rectify the defect, such as defect notification, release notification and scheduling, are initiated. Thanks to automated e-mail notification, document archive, process history, deadline and traffic light system, etc., the entire completion process is always transparent for all parties involved.
Who benefits from the mydocma LI complaint app?
Owners
Tenants
Facility management
Building owners & property developers
Construction company
Property management
Rental management
Property managers
Property companies/agencies
Property managers
Property developers
Warranty managers
Caretakers
Mobile complaint report & confirmation of receipt
Structured query for complaints with
drop-down lists & image integration
Acknowledgement of receipt with
clear summary
Good communication - the be-all and end-all of customer service!
Automatically generated e-mail notifications & PDF attachments
E-mail notification
for processing steps
Notification
on completion
Advantages of the mydocma LI complaint app
Time saving
Automatic identification of the residential unit via QR code scan & assignment of tenant/owner data
Time independence
Complaints can be reported regardless of office hours and day of the week
Ease of use
Fast, clear & well-founded reporting through mask, selection lists & object assignment
Picture documentation
Photo integration (drag & drop, camera, gallery) as a basis for better assessability
Flat file
Process history & all relevant documents can be viewed in a central pool
Workflow
Direct link with mydocma MM defect management for all processing steps
Information
Automatic e-mail notifications on message receipt, processing steps, etc.
Completeness
Comprehensive recording of all data required for defect processing ensured by mandatory fields
