Customer proximity is our credo!
Our experienced specialists from all areas of the construction and IT sectors are very keen to respond to your needs, concerns and expectations. We want to build a personal, supportive and long-term relationship with you. After all, our software modules can only fulfil their full potential if they precisely meet the company’s requirements, are optimally integrated into the working environment and are mastered by all users.
We therefore do not see ourselves purely as a software provider, but rather as a pragmatic service provider that supports you in all important phases of the process chain: From the initial workshop to record your existing processes to the customised configuration of your project or company solution and on-site training.
Our service is based on the following pillars:
- Range of services: Comprehensive customer service for the efficient use of our products
- Communication: Open and transparent dialogue culture
- Customer feedback: Regular exchange to optimise our products & services
- Accessibility: Simple, targeted contact and fast response times
- Trust: Honesty, reliability and consistency in business practices
- Flexibility: Adaptation to changing customer needs
- Personalisation: Software & services tailored to individual customer requirements and preferences
The core areas of our service package
Software development
We have been producing IT solutions for the construction and property sector since 2002 – for both stationary and mobile devices. We are constantly developing our product range with a focus on customer added value: agile, fast & flexible. With revised versions of our proven modules & new launches.
IT-Consulting
Our IT and construction experts analyse your existing software systems and processes. Based on the recorded company and project requirements, they develop role concepts for access rights, draw up a configuration roadmap, create incident and security guidelines, analyse pilot projects, coordinate with service providers, etc.
Software implementation
A start-up workshop is held to set up our digital modules, in which the basics for the configuration are worked out: Processes, catalogues, room structure, company & trade lists, access rights, etc. In the run-up to the appointment, you will receive a checklist so that you can see what information is required, e.g. on font templates, project structure, keywording, users, etc. We then prepare your data and configure the pilot project.
Configuration service
Our construction software solutions can be optimally customised to individual customer requirements. This is done either by one of our team of configuration experts or, on request, we can provide the necessary expertise for customisation in a corresponding admin training course.
- Platform configuration
Cross-module configurations and rights are managed via the platform configuration: User management (platform role, organisational role, organisational permissions, project permissions), organisational structures & application assignment
- Global configuration
All cross-project configuration entries can be made for each module in the global configuration: Global variables, project variables, address data, font, report or e-mail templates, etc.
- Project configuration
Within the project configuration, project-specific configuration settings are made for each module, e.g. the structure of the individual projects is determined, field names are defined, e-mail distribution lists are created and plans, executing companies, lists of trades, owner/tenant data, etc. are stored.
- User configuration
Via the user configuration, the respective users can maintain their own contact details, e.g. title, name, e-mail, e-mail signature, position, etc.
Review
After acceptance of the preconfigured project, usually after one to two months, a review meeting takes place. This is used to check the use of the software solution for possible optimisation potential and to make adjustments to the initial configuration. On request, staggered meetings can also be arranged in the form of jour fixes.
Face-to-face and online training
We provide process-orientated user or administrator training for the respective modules, including the mobile applications, in person. The online training sessions are shortened training units for up to three participants via TeamViewer or Teams. We also develop introductory and training concepts and offer customised webinars and software training courses.
Interface management
With our automation tool mydocma SH, any data exchange across system boundaries can be organised efficiently. This applies to both document-related and data-related workflows. Thanks to our flexible interface technology, any software solutions can interact with each other.
Support
If you have any questions, concerns or problems, we are at your side with a comprehensive range of support services, including a telephone hotline, e-mail communication, Support Solution Centre with ticketing system and knowledge database, 1:1 help via Teamviewer, etc.
Software as a Service (SaaS)
In addition to in-house solutions, we focus on the Software as a Service model: Reliable and secure cloud-based applications together with the associated services. This means that you access the software via a web browser – without installing it on your local computer or server.
While you concentrate on your core tasks, we take care of the administration, data backup in the cloud, maintenance work and installation of important updates. You also benefit from simple scaling, device and location-independent availability, high security measures, seamless integration options and much more.
