30. May 2018
Warranty and smart home on the silver tablet
Thanks to the edr software and the iHaus Smart Home platform, you can process complaints with minimal effort.
iHaus app – the smart link to the resident
Who, where, what, how, why, …? – With the iHaus Smart Home app, property developers are immediately and comprehensively informed when owners or tenants report warranty claims. The process is as simple as it is ingenious: when the resident activates the docma®MM button on the clearly visualised user interface, a screen pops up where they can quickly describe, locate and photograph the defect and send it to the right place with just one click. A web service then feeds the information from the electronic form directly into the property developer’s system and provides him with all the data required for further processing at a stroke and without any administrative effort. In addition, the photographic material sent with the form usually makes labour-intensive and time-consuming on-site inspections superfluous.
In short: With the iHaus platform, the companies responsible for customer service are much more efficient and customer-friendly. The structured recording of a defect by the resident saves the property developer work steps and allows them to initiate the necessary measures straight away. The fast, uncomplicated and smooth service associated with the app gives the property developer completely satisfied customers and a decisive competitive advantage
docma MM – all-round solution for defect management
The docma®MM defect management solution integrated on the iHaus platform has been the tool of choice for the majority of property developers for more than 15 years now: the majority of leading construction companies also use edr software’s standard application to automate their central business processes – from the first planning step through to the warranty phase. The digital assistant is characterised not least by its sophisticated interfaces, which allow it to be easily integrated into any system landscape.
All information on leading defect management
Serviceplus with System
The intuitive iHaus app guides the user through the warranty phase, which usually lasts five years, with the greatest of ease: thanks to the clear instructions on the screen, the user knows exactly what information the property developer needs from them. Because communication via the app is already predefined, there is no need for the resident to send time-consuming correspondence by post, email or fax. And they can report defects at any time, regardless of the availability of customer service. The innovative technology can be integrated into both new and existing buildings. The iHaus app is designed for tablets and smartphones with the widely used iOS and Android systems; it can be used on any number of end devices with one or more accounts
Home smart home
In addition to fixed liability processing, users of the intelligent iHaus application also benefit from many other functions: Whether music, lighting, heating, home and kitchen appliances, roller shutters, air conditioning, windows, etc. – a wide variety of home technology and smart home solutions can be automatically controlled and linked together in no time at all via a single interface. And the highlight: new systems and applications are constantly being added! From all areas of the home, such as home entertainment, energy management, convenience and many more
Brief portrait of iHaus
iHaus has developed a software solution for controlling and linking all internet-enabled devices and sees itself as a system integrator for devices in the smart home and Internet of Things (IoT) sectors. The roots of iHaus AG lie in Claus Heinemann Elektroanlagen GmbH, which, with its more than twenty years of experience in the field of building control and network technology, forms the basis for the development of iHaus. With the iHaus Smart Home app of the same name, iHaus offers a platform that can be used to control network-compatible devices in the home while travelling and to network them with each other in a manufacturer-neutral manner. Applications are collected from both the new build and retrofit sectors and controlled via a common interface. It is an open, integrative and future-proof solution that is geared towards the requirements and digital possibilities in housing estates, apartment blocks, serviced flats and hotels.
