Using Strategy to Achieve Efficient Warranty Management

3-day seminar leading to certification as a Warranty Manager: BVM Akademie Zert®

What will you take away from the certification seminar?

You will gain confidence in professionally managing warranty processes, expand your legal, organizational, and communication expertise to handle warranty claims with confidence, strengthen your practical skills in digital defect management using the mydocma MM software module, and hone your negotiation skills to successfully enforce claims, avoid disputes, and effectively reduce cost risks.

Seminar Schedule

DAY 1 ─ Warranty Management and Law

Efficiently handle correspondence in accordance with VOB and BGB

You will gain a thorough understanding of the legal foundations of professional warranty management:

• Relevant provisions of the German Civil Code (BGB) and the VOB/B
• Effectively asserting valid claims for defects within the warranty periods
• Legally defending against unjustified complaints
• Legal consequences of refused or failed subsequent performance
• Correctly assess liability risks for parties involved in construction
• Handling security for warranty defects

Day 2 ─ Warranty Management in Practice

Conduct documentation efficiently

Practical Examples and Implementation
Practical application of legal requirements using concrete case studies and typical situations encountered in day-to-day project work: Handling notices of defects, setting deadlines, and clarifying responsibilities

Hands-On Workshop with mydocma MM
Targeted use of the digital defect management module mydocma MM from edr software: Introduction to the most important functions and training on relevant processes using selected examples—including valuable tips for the effective handling of cases

Insurance Perspective
Addressing insurance law issues in warranty management

Day 3 ─ Negotiation Skills

Successfully Negotiating Warranty Claims

Strategy, communication, and a professional demeanor are key factors in effective warranty management:

• Negotiation Strategies in Defect Management
• Communication and Negotiation Techniques
• Identifying Unfair Negotiation Tactics
• Developing Transparent Criteria for Resolutions and Final Agreements

Certification

The final exam is administered via a digital questionnaire. Upon successful completion, you will receive the
Warranty Manager BVM Akademie Zert® certificate.

Dipl.-Ing. Dipl. Jur. Frank Eckel

Managing Director of edr software GmbH,
DGA-Bau-Zert® Dispute Resolution Specialist,
Business Mediator

Rosina Sperling

GF BauVertragsManagement GmbH,
Head of Working Group 5 (Continuing Education) at DGA-Bau,
Business Mediator (IHK),
Management Trainer

RA Axel C. Sperling

RAe Sperling und Partner mbB,
DGA-Bau-Zert® Certified Dispute Resolution Specialist,
Business Mediator

Dipl. Ing. Ulrike Wedlich

Wedlich-Neumeier PartmbB,
State-certified expert in property damage
to buildings,
Business mediator

UNIT Insurance Brokers

Topic: Insurance law issues relating to warranty claims in the construction industry