17. March 2026
mydocma SO – a smart solution for clean local authorities
With our mydocma SO module, local authorities can record and process reports relating to cleanliness and public order in a structured, swift and transparent manner.
Cleanliness & Order – Challenges in Public Spaces
Cleanliness and order are crucial to the quality of life in towns, cities and districts. They influence the appearance of public spaces, people’s well-being and how they live together. Nevertheless, many local authorities face challenges such as littering from takeaway waste, illegal dumping, overcrowded collection points, or mess caused by building sites and animals. Vandalism, deficiencies in public hygiene facilities, and problems with the cleaning, drainage and maintenance of green spaces also detract from the overall picture. To tackle these diverse problems effectively, in addition to the commitment of the administration and the public, a digital and networked solution is needed that simplifies the relevant processes, creates transparency and enables rapid processing.
Digital cleanliness and tidiness management for local authorities
With our mydocma SO module, local authorities can digitise all processes relating to maintaining cleanliness and order efficiently and with real added value.
- Digital reporting system for citizens
- Task management with deadline setting
- Workflow automation to the relevant departments
- Process transparency through status tracking
- Reporting for politicians, committees and funding bodies
- Enhanced reputation through modern administration
A seamless process chain – efficient, transparent and citizen-focused
From the public’s report to resolution – all in one system
Citizen reporting system
- Mobile fault reporting via QR code
- Photo including tag, location and description
- Selection of predefined fault categories
- Email notifications when status changes
Processing system for administration
- Task coordination via a ticketing system
- Generation of correspondence
- Status and deadline tracking
- Reminder function & follow-up
- Integrated leave-of-absence procedure
- Digital forms, checklists and logs
- Dashboard, reports and statistical analyses
